Refund policy
We stand behind every order.
If you're not completely satisfied, you have 7 days from delivery to return or exchange your purchase, easy and stress-free.
Eligibility
- Unused, unworn and unwashed
- Original tags and packaging intact
- Same condition as received
- Requested within 7 days of delivery
How to request
Contact us at lomanaturallyyours@theloma.in or +91 99800 54042 within 7 days of delivery and we'll take care of the rest.
Exchanges are subject to product availability.
Refunds
- Refunds are processed within 5–7 business days to your original payment method, after a quality inspection of the returned item.
- Cash on Delivery orders are refunded via bank transfer or store credit.
- We will let you know once your return has been received and your refund has been processed. Your bank may take a little extra time to show the amount in your account.
Received something wrong?
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with clear photos of the product and packaging, and we'll make it right.
Not eligible for return
- Sale or promotional items
- Customised or altered garments
- Gift cards
Order Cancellation
- Cancellation requests must be made immediately after placing the order.
- Orders already processed or shipped may not be eligible for cancellation.
Contact
Email: lomanaturallyyours@theloma.in
WhatsApp / Phone: +91 99800 54042